Returns & Refund Policy
Domestic Returns & Refunds Policy – Within United States
At M4K, we want you to be happy with the purchase(s) you make. However, in the event you are like to return, M4K are equally happy to help.
Please contact us +1-647-977-7932 or firstname.lastname@example.org to discuss possible solutions and also to receive a RETURN AUTHORIZATION (RA) number and return instructions subject to individual customer situation. Upon Return Authorization, M4K will send you an email containing your prepaid return label.
M4K will cover the cost of return shipping for defective items and wrongly shipped items ONLY, and will refund 100% of the purchase price.
For processing a refund, ALL the following conditions should met:
- It is returned with all original documentation and packaging
- Manufacturer tags are intact
- It is in unused, resalable condition
Unwanted, non-sale items can be returned within 15 days of receipt for a refund of the purchase price.
There are two options for returns.
- Refund: For a refund, please note that per our returns policy, a 15% of item cost will be charged as restocking fee and return shipping fee will be deducted from the refund amount. Once M4K receive the item(s), M4K will issue a refund to your original payment method and it will reach you within 10-14 business days.
- Store Credit: If you’d prefer a store credit, it will be emailed to you within three business days of receiving the return.
Orders past 15 days will not be accepted for refund.
M4K does not accept returns on the following items for any reason once opened or used due to sanitary/hygiene reasons
Breast-pumps, Bottles, Nipples, Feeding Accessories, Pacifiers, Spouts, Breast Care Products, Scales, Breast-pump Accessories, Breast-pump Parts, Nursing Bra, Breastfeeding Accessories, Nursing Stools, Potty Seats, pacifiers, teethers, tooth relievers, diapers etc.
ALL PROMOTIONAL SALE ITEMS ARE FINAL SALE AND CAN NOT BE RETURNED.
For strollers, after used on the street (recognized on the wheels) can’t be returned for any reason. If you are unsure about the product or have any questions, please contact us before opening the package.
For Remote Control (RC) Toys, Returns and refunds are not allowed if the item has been used. Please understand that RC helicopters and airplanes can crash if a mistake is made or you do not know how to fly. Any kind of crash or hard landing may cause damage(s) to the helicopter or plane.
Remote controlled products and accessories can be very dangerous. Please read the operating manual before use.
International Returns and Refunds Policy
M4K do not accept returns or exchanges on international orders shipped outside the United States, unless the merchandise is defective or it is not the same as ordered.
All international orders are FINAL sale.
For more information on international returns, please email at email@example.com.